CAR-Research XRM’s Service Drive Control Manager equips your service department with all of the necessary tools to manage your service drive effectively and profitably. Using our robust service solution, you can track repair orders (RO’s) real time, customize system alerts for events such as missed promise times and incomplete customer information, create and view work-in-process reports, view complete customer service history, and much more. With Service Drive Control Manager, you can perform multi-point inspections on your service department so you can truly evaluate performance, increase service satisfaction, and potentially add up to $50 to $100 dollars per RO

Real-time Key Indicators

Service Drive Control Manager includes a real-time status bar that continuously updates real-time data pulled from you DMS so your service manager and advisor can focus on key indicators that have the greatest impact on the service department. Selecting a key indicator filters and displays only the RO’s that match the selected indicator.

Real-time Financial and Performance Tracking

Service Drive Control Manager displays real-time financial information for open and closed RO’s so you can view and track the performance of your service department. The Open RO’s area displays all financial information from both the service department and customer perspective, including parts, labor, and service total, customer, and average customer pay. The Closed RO’s area displays all the financial information for closed RO’s, including the number of closed orders, total customer pay for parts and service, total customer, and average customer pay.

Automated Customer Contact Tracking

Service Drive Control Manager helps you track customer contact information, including customers without an e-mail address. For example, the real-time status bar includes an indicator that lets you know how many RO’s include customers with no e-mail address. Once you click that RO, the system will alert you to get the customer’s e-mail address upon check out.