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CAR-Research Offers a Total Dealership CRM Solution

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  • Single Source Solution
  • Exceed Traditional CRMs
  • In Business Since 1994
  • Experienced and Knowledgeable

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  • Keep in touch with customers
  • Keep your customers updated with information
  • Keep your customers satisfied and returning
  • Provide a great experience

Car Research

You can’t ask for a better system than one
CAR-Research XRM
Written by : James L
Date Published : 2014-03-26

I’m a fan of CAR-Research XRM because it helps me to stay in touch with customers while I try to find more. You can’t ask for a better system than one that lets you do multiple things at once



Car Research

We pride ourselves on customer satisfaction
CAR-Research XRM
Written by : Janice T
Date Published : 2014-04-08

We pride ourselves on customer satisfaction. The fact that we can view reports on our CSI and see exactly where we need improvement is worth it to us



Will your dealership CRM actually help me keep in touch with customers?

Using our program, your company will be able to keep in touch with customers like never before. We offer a wide variety of multi-channel engagement options for you to stay in front of your customers. A few options included in our On-Demand Marketing Toolbox are:

  • Voice Call
  • SMS Text Message
  • Email
  • Direct Mail

Giving your customers options on how they can be reached is ideal for open and conversion rates. If they don’t like receiving direct mail they can opt to receive coupons and service reminders through email. Keeping them happy is what keeps them coming back and boosts your overall sales rate. We even offer the option to create a loyalty program to implement with your seasoned customers. This will give them a reason to stick with you as other dealerships pop up around town.

How is your software more efficient than other CRM programs on the market today?

Our platform is more efficient because it allows you to do more with a single piece of software than you’d usually do with 5 or even 10. Using the CAR-Research XRM you can do many of the things you may pay for multiple other programs to achieve. We save you time, money, and energy by putting all our apps, tools, and functions in one robust, user-friendly package. All at a glance, you’ll have access to:

  • Inventory & Data
  • Financial Reports
  • Employee Performance Reports

This ensures you know exactly what is going on in your company to help improve sales and performance. This is especially helpful if you own multiple locations. You can access all of the information for your business and customers anywhere, anytime.

How do I know if this kind of software is right for me?

Automotive business software may not be needed if you already own many programs to do the things we advertise. However, if you are tired of using 10 different programs to keep in touch with clients and run reports, then maybe it’s time to switch. CAR-Research XRM can be useful to any dealer who wants to up customer satisfaction. We provide the tools to:

  • Keep In Touch
  • Keep Updated
  • Keep Satisfied

When you provide a customer with information you not only keep them happy–you keep them coming back. The more they return, the more your sales increase. This will boost your review ratings and have more people coming to your business than ever before.

CAR-Research Exceeds Your Expectations

 

At CAR-Research, we help dealerships grow and increase profits through our total single-source, dealership CRM solution. We utilize our CAR-Research XRM, the industry’s most robust, customizable and user-friendly CRM. It is a complete, out-of-the-box software solution that will mold itself around your business processes. It exceeds traditional CRMs because it is a Total Lifecycle Management Solution. You can reach out to customers anytime or anywhere while using various communication methods in a single, easy-to-use platform. This eliminates the need for various vendors while ensuring success at the same time. Since 1994, we have helped many dealerships with our auto dealer CRM along with our vast experience and knowledge of the industry.

HOW TO GROW YOUR AUTO DEALERSHIP WITH CAR RESEARCH CRM

  • March 30 , 2016

    Published by Car Research

    Looking to sell more cars? The right dealership CRM suite can help your automotive business move vehicles like never before—you just need to be willing to put in the effort and use the tools to their fullest potential. When you and your employees use CRM the right way, it changes the way you market, research, sell, administrate; take the time to learn, invest in the tools, and you’ll see what your business is really capable of.

    1) Segmenting your market : One of the best ways to leverage CRM to improve sales comes from the number-crunching side of the solution; by looking deeper at the people who buy from you, the people who waffle, the people who don’t show the least bit of interest, you can spot divisions in your prospect base—divisions you can target with more specific, more effective marketing and sales. This sort of advanced segmentation lay a the heart of modern marketing, and leveraging it for yourself will absolutely sell more cars.

    2) Building relationships that last : For any business looking to do more than scam a quick buck, the relationship with a customer is crucial. Remember, CRM stands for customer relationship management—and that’s exactly what it will help you do. By nurturing your company’s relationship with customers, you achieve higher sales rates, more repeat sales, more word-of-mouth.

    3) Enhancing the sales process : Segmentation and relationship building don’t happen outside of the salesp process—they overlap with it. Teach your sales agents to leverage the data offered by your CRM, and they’ll all see a climb in their closure rates. Demographic data, product data, past communication with the customer, all compiled at their fingertips and available for instant reference whenever they need it.

  • March 3, 2016

    Published by Car Research

    Growing your auto dealership doesn’t need to be a monumental, near-impossible task, though it can be—it all depends on the tools you use to do it. With proper car research CRM in your hands, your business can experience explosive growth followed by consistent, stable growth—you just need to apply the technology correctly.

    1) Improve the way you market : The simplest way to grow your auto dealership with car research CRM is, of course, to research your customers and figure out what makes them tick, so you can better appeal to new customers, better retain existing customers, and achieve better impact with your most valuable prospects. Modern CRM gives you unprecedented potential to understand your customers and approach them on a more relevant, personalized level without the exhaustive investment of time and resources such efforts previous required.

    2) Improve the way you manage logistics : The difference between perfect logistics an sub-par logistics can mean the difference between being the single most potent force in your marketplace and a failing business. By using a modern CRM suite to redefine the way you manage data, supplies, and everything else that makes your business tick, you can ensure you’re operating at peak efficiency, giving your more room for all the interesting parts of the business.

    3) Improve the way your sales team sells : A  sales team with all the information a car research CRM can provide at their fingertips as they interact with customers is a sales team that’s going to excel in ways you’d never imagine they could. By making it easier to keep track of every interaction with a given customer, by putting demographics and market segment data a click away at any moment, that gives your sales team something truly amazing to work with—and ensures you’re going to see amazing growth.

  • February 14, 2016

    Published by Car Research

    Growing your business can be a tricky endeavor, especially if you’ve already exhausted the most obvious avenues to success—investing more in marketing, tightening up logistics, etc. But with modern car research CRM at work at your business, growth doesn’t have to be difficult, or out of reach. It’s all a matter of having the right tool for the job. Here’s how it works:

    1) Punch up your marketing response : The first and most obvious use of good CRM lay in its ability to greatly enhance the response you get from your marketing materials. Every savvy business owner understands the value of a personalized approach—with modern CRM in your hands, you can identify segments of your market, cultivate unique appeals to those segments, and use them to fullest effect, without the massive investment of time and resources such an effort used to take. From the same prospect pool, you’ll derive far, far more customers.

    2) Identify the best markets to pursue : Once you’ve got your marketing working at full potential on the people you already had in your sights, you can use your CRM to identify new potential markets; segments that look promising, but haven’t received any attention yet. The next time you invest in growth, you’ll have it aimed in the perfect direction for major improvements.

    3) Free up time and funds for growth : Growth costs money, no matter how well you do it. The increased efficiency you gain in developing marketing strategies, identifying opportunities, and capitalizing upon them courtesy of car research CRM add up to a bigger war chest when the time comes to spend and achieve the growth you’re looking for.Combine these three advantages, and the power of car research CRM can’t be denied for any ambitious dealership looking to expand its reach and sell more cars.

  • November 14, 2015

    Published by Car Research

    Growing your auto dealership doesn’t need to be a monumental, near-impossible task, though it can be—it all depends on the tools you use to do it. With proper car research CRM in your hands, your business can experience explosive growth followed by consistent, stable growth—you just need to apply the technology correctly.

    1) Improve the way you market : The simplest way to grow your auto dealership with car research CRM is, of course, to research your customers and figure out what makes them tick, so you can better appeal to new customers, better retain existing customers, and achieve better impact with your most valuable prospects. Modern CRM gives you unprecedented potential to understand your customers and approach them on a more relevant, personalized level without the exhaustive investment of time and resources such efforts previous required.

    2) Improve the way you manage logistics :  The difference between perfect logistics an sub-par logistics can mean the difference between being the single most potent force in your marketplace and a failing business. By using a modern CRM suite to redefine the way you manage data, supplies, and everything else that makes your business tick, you can ensure you’re operating at peak efficiency, giving your more room for all the interesting parts of the business.

    3) Improve the way your sales team sells : A sales team with all the information a car research CRM can provide at their fingertips as they interact with customers is a sales team that’s going to excel in ways you’d never imagine they could. By making it easier to keep track of every interaction with a given customer, by putting demographics and market segment data a click away at any moment, that gives your sales team something truly amazing to work with—and ensures you’re going to see amazing growth.

  • November 13, 2015

    Published by Car Research

    If you’re looking to grow your auto dealership, but aren’t sure how to go about it, you might want to strongly consider an auto dealership CRM solution from Car-Research. By improving your customer management, you can develop new strategies for appealing to individuals and groups, refine the way you communicate with customers, and enhance the quality of the leads you generate and your success rate.

    Segmentation : With a modern auto dealership CRM solution in place, you can work wonders with marketing segmentation. Discover the way your customers buy, based on demographics, lifestyle, and other details, then develop targeted marketing outreach specific to those groups. Nothing beats personalization in marketing, and nothing makes personalization easier than segmentation with a robust CRM solution.

    Improved contact management : A sales agent should never have to wonder who a customer is, or what their last communication looked like. With our CRM solutions, that situation will never arise; you’ll never let a primed lead slip away unnoticed, you’ll never fail to follow up with someone who might become a repeat customer, and you’ll never annoy someone with repeat calls. CRM solutions help take the guesswork and memory games out of contact management.

    Stronger relationships :  When you improve the way you communicate, you develop stronger relationships with your customers—something every auto business dreams of (or should, if they know what’s good for their bottom line). Happy customers come back to your dealership the next time they need to buy, they recommend your business to their friends and family, and they leave positive reviews on your Yelp and Google pages. Car-Research CRM is the tool you need to make this happen.