Because CSI and SSI scores impact a dealer’s income, it is important that you build your dealership’s CSI and SSI scores by improving specific low-scoring areas. To take advantage of manufacturers’ CSI and SSI dollars, a you needs to determine the areas of dissatisfaction, resolve them, ensure you are handling all areas of the sales and service process properly, and then improve the dealership experience for the next customer.

Our professional customer service representatives will conduct quality manufacturer-specific interviews to help increase dealership CSI and SSI scores and customer satisfaction scores. Also, our representatives can conduct second-level calls to satisfied customers to help you increase positive survey responses.